Not totally satisfied with your purchase? We want to make it right. That’s why returns and exchanges at BBES LINGERIE are easy—whether you return merchandise back to BBES Lingerie.com or to a BBES LINGERIE store.

Returns to BBES Lingerie.com

You may return product for any reason within 60 days of the original purchase date to receive a full merchandise refund via your original form of payment.

Merchandise must be returned and received unworn, in the original packaging, with the original shipping invoice.

Complete the Return & Exchange Form on the invoice and include it with the item for return.

Items purchased with any BBES LINGERIE Rewards certificates or offer codes may result in an adjusted refund amount. Certificates and offers will not be reissued or recredited for returns.
It may take up to 14 days to process your return and credit your original form of payment. An $8.50 shipping fee will be deducted from your refund.

Exceptions:
• If you received this item as a gift, please note that a refund will only be credited to the card that was used to make the purchase.
• Returns made after 60 days with an invoice will be offered a BBES LINGERIE e-Gift Card equal to a full merchandise refund, no matter what your original form of tender.
• Returns made without an invoice will be offered a BBES LINGERIE e-Gift Card equal to the current selling price of the merchandise.
Questions on how to send your merchandise back? See “How to Ship Your Return or Exchange” below

For more information email: [email protected]

Exchanges to BBES Lingerie.com

We offer free exchanges to BBES Lingerie.com every day. Here’s how it works:

Exchanges are processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us. We’ll exchange your item and send it back to you! You will not be charged for return shipping nor will you be charged for shipping the new order.

• Exchanges made within 60 days will receive credit for any difference owed in the original form of payment.
• Exchanges made after 60 days will be issued a BBES LINGERIE merchandise credit for any difference owed.
• You may exchange items you received as a gift, with any leftover funds being issued to you in the form of a BBES LINGERIE e-Gift Card.

BBES LINGERIE Rewards certificates and offers can be reissued when you make an exchange within 60 days.

For more information email: [email protected]

How to Ship Your Return or Exchange

There are two ways to ship your merchandise back to BBES Lingerie.com:
1) Use pre-paid FedEx service:
To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.
• Use the FedEx return label enclosed in the BBES Lingerie.com box.
• Repack your items, and drop off the package at a FedEx Authorized ShipCenter or FedEx Office.

To find a FedEx location, visit fedex.com or call 1.800.GOFEDEX (1.800.463.3339). Sorry, but the FedEx return label cannot be used for shipments outside of the U.S.

2) Use your preferred shipping carrier:
You will not be charged the $8.50 return fee if you purchase postage at any post office or parcel shipping location you choose, and send the package to us at:
BBES Lingerie
ATTN: Returns Processing
2275 Research Boulevard Suite 500 PMB #57
Rockville, MD 20850

For more information email: [email protected]